Questions? We've got answers.
Below, you’ll find answers to our most frequently asked questions, as well as some we think might come to mind—organized by topic for easy navigation.
General
Are your guides physical products?
We currently offer only digital products. The images and videos on our website showing printed guides are meant to inspire you and demonstrate how the templates might look when printed and held in your hands.
Are images included/can I use them?
The images in our templates are placeholder images, used only for preview purposes. You’ll need to replace them with your own.
Post-Purchase and Delivery
How will I receive my template?
After completing your purchase, you’ll receive an email with a “Thank You” PDF. Inside this PDF, you’ll find a link to access your Canva template along with instructions on how to get started.
I placed an order but haven’t received an email.
Please check your spam or junk folder and make sure that you entered the correct email address. Allow up to an hour for the email to arrive. If you still haven’t received it, contact us at hello@theweddingguideco.com, and we’ll be happy to assist you right away.
Customization and Usage
Do I need a Canva account?
Yes, you’ll need a Canva account to get started. Simply sign up for a free account, and you’ll be ready to customize your template right away.
How do I edit the template?
You can edit the template using Canva, a free online graphic design tool. Customize your template directly in your browser or with Canva’s desktop app.
Can I edit my templates with mobile apps on a phone or tablet?
Absolutely! Canva makes it super easy to edit your templates not just on your desktop or laptop, but also right from your phone or tablet using their app. So whether you’re at home or on the go, you can work on your templates anytime, anywhere.
Are the templates compatible with other software?
Absolutely! Canva makes it super easy to edit your templates not just on your desktop or laptop, but also right from your phone or tablet using their app. So whether you’re at home or on the go, you can work on your templates anytime, anywhere.
Can I edit my templates with mobile apps on a phone or tablet?
Absolutely! Canva makes it super easy to edit your templates not just on your desktop or laptop, but also right from your phone or tablet using their app. So whether you’re at home or on the go, you can work on your templates anytime, anywhere.
Are there any restrictions on using the templates?
Yes. The templates are for use within a single business or brand. While you’re free to customize them to suit your needs, they cannot be shared, distributed, or resold in any form—modified or not. If you manage multiple brands, you’ll need to purchase a separate copy for each one. We appreciate your respect for our intellectual property and Terms & Conditions. If you have any questions, feel free to reach out—we’re always here to assist.
Do you offer template customization services?
Yes! If you’d prefer not to customize it yourself—or simply don’t have the time—we offer a Canva Template Customization Service to take care of it for you. You can find out more about it here.
Payment and Billing
How do I apply a discount or coupon code?
To apply a discount code, simply enter it into the designated field during checkout. Once the code is applied, you’ll see the discount reflected in your total. If the discount doesn’t appear, double-check that the code is correct and hasn’t expired. If you’re still having trouble, don’t hesitate to reach out.
Do you offer payment plans?
Yes, we offer flexible, interest-free payment plans through our checkout system via Thrivecart. You can choose to split your payment into two or three monthly installments, or pay the full amount upfront. Simply select the option that works best for you during checkout.
Is there VAT/tax on top of the listed prices?
Yes, VAT/tax is applied in addition to the listed price. The exact amount is determined by your location and will be automatically calculated during checkout based on the information you provide. If you’re purchasing from outside the EU or in regions with different tax regulations, local taxes may still apply according to your local laws.
For customers within the European Union (excluding the UK), you can enter your VAT number at checkout to remove the VAT charge from your final price, in compliance with VAT reverse charge regulations.
Refunds and Exchanges
Can I get a refund or exchange my product?
Due to the digital nature of our products, all sales are final, and we do not offer refunds or exchanges. We encourage you to carefully review all product details before completing your purchase. However, if you encounter any issues, please contact us—we’re here to help ensure you’re satisfied with your purchase. For more information, please review our Refund Policy.
Legal and Privacy
Where can I find your Terms of Service, Refund Policy, and Privacy Policy?
You can find them here:
If you still have questions or didn’t find what you were looking for, no worries—just drop us a message through our contact page. We’re always here to help.